Knowledge Center

Custom Design & Build

Knowledge Center

Custom Design & Build

Custom Design & Build Frequently Asked Questions

Jergens manufacturing must plan production based upon current orders. This changes from day to day. Jergens will make every effort to meet quoted lead times. Lead time always begins at signed approval. Jergens does not begin manufacturing made-to-order specials until the signed approval prints are submitted. Your product requirements / needs may have changed from between the time of initial concept and final approval prints, those changes may affect lead time.

Why is my order acknowledged lead time changed from the original estimate?

As Jergens is making an engineering and material investment on this order, a deposit is required to align the resources needed to complete the project.

What is expected of me regarding order deposits and terms?

As Jergens is making an engineering and material investment on this order, a deposit is required to align the resources needed to complete the project.

Who do I contact when I have questions?

Customer Service can assist you on any questions post purchase order. The Technical Sales Manager and/or Application Engineering can provide progress reports on technical concerns.